Unable to access unifi cloud key. Unable to connect to UniFi cloud.
Unable to access unifi cloud key This morning, I was having an issue where my cloud key appear to be running (SSH and the webui at :443 was up) but I couldn't connect to the controller interface on port 8443. Search under “applications” for “release channel” and select early access. I did finally succeed last week after a factory reset and rebuilding parts of the network which the backup did not restore. UniFi Protect 2. Cloud key gen 2+ was borderline unusable with a similar drive. See more as a short term fix, restart the gateway and it should allow the DHCP pool to work again. 2. If you need to port forward anything then sure we can help with that. 1. Thx Archived post. Reply reply Click your UniFi Console or UniFi Application. com. Step 2: Access via UniFi’s Website. 1:8443 instead. After I rebooted, I see all my devices as unadopted and I cannot adopt them again. If an update fails, follow these steps: Check internet access: Devices must be online Uninstall UniFi from Windows or macOS. It seem that have no way to access the Cloud Key to configure the network. My instance is I had USG-3P, Cloud Key gen 2+, U6-Pro, handful of cameras, couple Flex series switches. When I finally got the chance to connect locally, I was able to access the cloud key gen 2 portal, but Protect and Network were both down. Edit: Also trying nmap, not finding any host on 192. 13 installed and I can't download any of the previous ones from < v3. I'd always admired Apple's original iSight camera and whilst I didn't own 21 Jan 2021 A few months back I set up the cloud key in our data center and began adopting all our (clients’) AP;s from their respective remote sites. Going from memory, so hopefully no However, keep in mind that if your Cloud Key does have a IP address assigned by the DHCP server, the fallback IP will not work. That controller software can run elsewhere if you would like to have the controller online at all times. 1, but no username and password combination that I try seems All of the following symptoms can indicate stability issues with your Cloud Key: Flashing white LED indicating the UniFi Cloud Key is disconnected. So I removed the integration and attempted to reinstall it. Turn on “Enable Cloud Access” and you will be asked for the UBNT credentials then enable it. UniFi OS - Cloud Keys 3. Available Applications for the UCK-G2-Plus. Welcome to the CrowdStrike subreddit. The about 20 access points shouldn't be the difficult part. Get used to it. Log into the Unifi Controller, go to Settings and click “Cloud Access” on the left side. Upon restarting both apps, Network was empty with no devices or clients and Protect was working but the timeline showed limited historic footage with ‘power lost’ for the last few weeks. 19. E. I transitioned from a self hosted Unifi Controller to a Cloud Key Gen2 a few days ago. Using ssh, ssh to yourUsername@theIpAddressOfYourCloudKey or If that doesn't work you'll need to go to solution 2, resetting to defaults and restoring from backup. Purge UniFi from Debian-based Linux with the command: sudo dpkg -P unifi; Reinstall UniFi on Windows or macOS. Especially their web solution is unusable with constant messages about slow connection or unable to load video. 168. If you are familiar with docker, it takes under 10 minutes to setup, will come with all necessary dependencies and is updatable via a single docker pull. We have two Unifi Controllers in our environment. Solution: Ensure your device is on the same network as the Cloud Key. feaba2c. For now, I'd plug a laptop into that jack and see if that works, then plug your access point into a switch and see if THAT works. If I refresh the page it looks like Remote Access is enabled but nothing appears on my Unifi Site Manager. But now I only have the option to manage the network that Basically, if I go to the cloud key IP Address from a computer on the network I can log on and see my devices, but if I go to network. Without SSH access, I was unable to access the logs to see what was going on. His original instructions on how to secure the Unifi Cloud Key with Let's Encrypt SSL Certs are found here. I recently updated my Cloud Key Gen 2 Plus to 2. Sports. Once in I could edit the n Unable to sign in to Unifi Protect . Cloud-hosting provides more scalability and reliability, but you still need to maintain and monitor your UniFi controller. I am trying to ssh in to the could key to make it work with our network monitoring solution. 7 on Home Assistant OS I have been unable to connect to my Cloud Key gen 2 when setting up the Unifi Network integration. When I attempt to access my Cloud Key IP address in a new tab, I'm stuck on an indefinite loading screen. Yeah, I bought a POE switch and would love to still have the cloud key. I can access the Cloud key at it's IP, and it gives me the options to Manage or My gen1 cloud key updated to latest fw and unifi 7 package and I successfully loaded my latest backup 2. and that works fine. You keep getting Adoption Failed, or maybe even not able to adopt your access point at all. One of location has been sold and nothing I longer manage. Set up UniFi Identity via the Admins & Users > Users section. Sep 27, 2019 · The Ubiquiti Device Discovery Tool will search for the UniFi Cloud Key. 100. The key came back online using the reserved IP address. I wanted to update his original instructions since a few things had changed since his instructions were published. x firmware, the UI account used for remote access will become the device/UniFi OS owner. May 20, 2024 · The Addon is like running the Unifi Network Application on your own server, just packaged to make it easy. UniFi Network 7. Commented Sep 26, How to tell if PuTTY is using my ssh key from Pageant or not. 190614. this same PC is also running the Ubiquiti UniFi controller Fast forward a few weeks and learning a bit more I realized I don’t really want my PC as a controller so I decided to pick up a Cloud Key Gen2. To get off the legacy portal, you need a UniFi OS-based console (CK Gen2, Unifi Hosted Controller) or replace your USG with a UniFi OS-based all-in-one (UDMP, UDMSE, UDM, UDR) Also note, the latest Beta controller officially drops support for the OG CK, so you do need to be planning a replacement at some point. Today I wanted to switch it to my cloud admin account. I have had issues with Unifi controller updates before, but not this one. I just purchased a U6-LR from the early access program. My computer is getting out. Reply reply Adamrdcp I’m currently deciding whether to purchase a UniFi Cloud Key, but not sure if I completely understand how it works. UniFi Service will not start by clicking the button “Start UniFi”. Forgot password? Before I started, the Cloud Key that was used for management of access points and network switches in these locations died, and there was no backup by the previous administrator. Tried Finding the default IP address of your UniFi Cloud Key might take a few steps, but once you know the process, it’s pretty straightforward. The strange thing is that if I log in to the Unifi Network app on my phone I can only access the controller via the cloud and not locally! To access a non-console UniFi device via SSH, you will first need to set up Device SSH Authentication. I got everything set back up and running, but I can't access my Cloud Key, or my USG-Pro. A quick restart of the Cloud Key and your router can sometimes fix connectivity issues. will hold factory reset for AP and USG just in case and wait 2 days again to remove key from the account. * Layer-2 network as the UniFi Cloud Key. As title says I have old Gen 1 Cloud Key that lost power and now has white flashing light. Click Adopt in the Cloud Key’s Actions column to continue. I am able to access the web ui. Unifi Access Point (AP) disconnected. UniFi After all upgrades were done the UI of the Cloud Key does not load Can not access Cloud Key Gen 2 Web UI after Firmware upgrade . There are probably instructions on the Unifi website to do this. Step 1: Access the UniFi Controller. First you need to access the UniFi Controller. Is there any way to disable it as we don't want to have login managed by 3rd party on our network. It doesn't process any traffic. Enable cloud access: Follow the prompts to create or log into your Ubiquiti account, which links your controller to the cloud. It seems like the USG is no longer handling DHCP. Again, the gateway is connected to the ISP. I don't have a VPN or remote access to the CK other than cloud access. I've set up a few companies with CISCO devices, but those were pretty standalone. I am wondering if there is any way to run diagnostics on the CK to see if it is just failing and I need a new one. Here’s how you can access it: Open How to install and set up CloudKey+; Set up your UCK-G2-PLUS for the first time. It was set to get an address by If you have a Unifi device adopted by another instance of Unifi network application, I believe you will have to readopt it. " Reply reply L0rdLogan Unable to SSH/SFTP into Cloud Key Gen2 Question Hello, A cloud Key usually has the username ubnt and password you first set it up with. Before I start I want to give a shout out to GNASCHENWENG who really did the heavy lifting on most of these details. com dashboard they are just named Unifi-CloudKey-Gen2-Plus. Going in circles. I'm a bit confused on how this actually works. 13 and now the UniFi Network and Protect applications "Fail to start. Archived post. 13. UniFi Talk UniFi Access UniFi Connect UniFi IDentity Available Application for the UCK-G2. One of the APs is in the same location as the server and the other one is at a Adopting an Unifi Access Point in the controller should be really straightforward. Browse downloads by product and explore popular and new Ubiquiti applications. It connects to your network and offers a local solution for network management with cloud-based remote access. For those using a UniFi Cloud Key, the restart process is straightforward: Access the UniFi device management interface: Connect to the Cloud Key's management interface by going to its IP address in the web browser. com and log in it says there's no adopted controllers. which fails). You can factory reset the accesspoint using the button, or use SSH and the set-default command. 1 can be accessed as follows: ssh root@192. I don't believe there is any inbound ports needed, but as dok mentions you should check on the unifi forums for how to setup a cloud key. 3. I powered it up with the included power adapter, plugged it into my network andnothin. Whatever the case, Access the Cloud Key via SSH: Use an SSH client like PuTTY (for Windows) or Terminal (for macOS/Linux) to access your Cloud Key. 162. Once we change the Inform URL to our custom and save it, the AP immediately I have a few locations that I manage. Solution: If you’ve changed the default credentials and can’t remember them, you’ll need to reset the Since the last Unifi update, I can’t connect to my original cloud key from the ui website or the iOS app. 25-11682-1 Status UP TO DATE [Edit] Updates in comments, but since some people when searching aren't seeing it, adding it Trying to get the UniFi network working on a UniFi Cloud Key Gen2 Plus after installing the latest version of UniFi OS is simply causing a loop when trying to start the Network service. 5-6 of them simply won't update to the newest version. rm unifi_sysvinit_all. 5 Gbps routing with IDS/IPS License-free, real-time inspection of encrypted packets with NeXT AI Inspection* (SSL/TLS UniFi server reject. The following UniFi devices support Recovery Mode: Cloud Gateways (Dream It was added to our remote access for several years, but recently disconnected for some reason, and we have been unable to reconnect it. So just upgraded multiple sites to the latest controller version 6. My CK can't seem to verify them on my behalf (i can see that there's an API call to the CK . Maintaining and monitoring. Please ensure your network has internet access Checking for Internet connection When I click the "Try Again" button it still will not connect. Go to the cloud key Gen 2 plus admin page and click on unifi OS. Any advice? Thanks! UniFi Cloud Key Configuration Login Instructions. we currently have a Windows PC equipped with an ethernet connection and a WiFi connection. The device I'm using to access the I'm currently unable to see much beyond the UniFi app container, with my profile picture at the right corner being the only familiar sight. It seems that every response I get is from a new person who didn’t even bother to read the case notes. Subscription Free UniFi Identity. r/Ubiquiti A chip A close button. com I see the site I want to connect to, under host it shows the internal (192. . Of course nothing worked at all. So I upgraded my Unifi Cloud Key Gen 2 Plus to v3. ) I also have a Ubuntu Virtual Box VM running the Linux Unifi 7 controller currently and that is my active controller console, just Hello! Thanks for posting on r/Ubiquiti!. Tried installing older unifi on windows or Ubuntu to open the backup update and get a new backup to newer version. I factory reset the Cloud Key Gen 2 and left it with the new homeowner. But out of the box default outbound on pfsense is any any, have you modified that? What is your cloud key using for dns? Email or Username. The first step is to make sure that the inform URL is set correctly in the access point. 10. Devices are connected now. xxx while connected to a domain. Did they quietly EOL it or something? I tried contacting support, but haven’t received a response. New comments cannot be posted. The UniFi Cloud Key is a central device designed to run UniFi applications, like UniFi Network (for network devices), UniFi Protect (for surveillance systems), UniFi Talk, UniFi Access, and UniFi ID. All of these show up in my unifi. , Dream Machines and Dream Routers) or a dedicated UniFi Console (e. g. I am able to successfully SSH into my UDM Pro using Windows Terminal. Previously, I done something similar and had my UniFi controller hosted on my NAS using docker and this worked to access my controller remotely that way. The credentials consist of a random string of characters. When you setup the controller using the GitHub link, the wizard should ask you for an account and you can create a local one then (but using the unifi account can certainly make sense in different setups). After setting up a Unifi Cloud Key, switches, and access points behind a FortiGate, with vlan separation between the cloud key (controller used for management) and other Unifi devices, and with remote access to the Unifi system working Still unable to load the UniFi interface. But if that is set correctly then we need to take a different approach to fix the The UniFi Cloud Key is a hardware device by Ubiquiti Networks, designed to run the UniFi Controller software. Building a PiSight. This worked for me. At this point the sequence of events kept repeating. 30. UniFi No matter which platform you are coming from, you can migrate your Unifi Network to any other suitable server for the Unifi Controller. the WiFi connection is supplied an IP address by our router in the range 192. x to 2. The front of my Cloud Key displays a solid blue light, indicating no apparent issues. This is the second time that I run into this issue. 28. You can operate without a cloud key. I received it well packaged with a Unifi branded USB C power adapter. If you have not yet done so, set up UniFi. 0. When the Cloud Key is in recovery mode, the switch shows the MAC address for it, but the Cloud Key does not seem to be picking up an IPv4 address. Troubleshooting Update Issues. UniFi Consoles: SSH is disabled by default. Accessing your UniFi through the cloud gives you better access to your account without a controller. Tried ubnt/ubnt and root/ubnt. So anyway, I had to reset the device following an update as the Network app became unusable. Tried my admin credentials. I can not get my cloud key to connect to cloud access. However, all Down side is you are no longer on cloud key. Once you login you will not see much, but once your account is created you can connect any number of Unifi Controllers to it. Can't find anywhere in the new settings to let Not using cloud key. I have 20+ cloud keys that are identical. Forgotten Username or Password . I would just uninstall and reinstall unifi on the cloud key and usually that would fix it. After a recent AP update – I have multiple iPhones that are now unable to We recommend using a UniFi Cloud Gateway (e. Get app Get the Reddit app Log In Log in to Reddit. ui. 43. That can be the Cloud Key Gen2 or maybe the UDM-Pro, but also a docker image or a Restarting on a UniFi Cloud Key. For whatever reason, I am unable to log into my Cloud Key with my username/password that I set it up with. The Access points are Unifi 802. NFL However after this I can no longer access the Cloud Key. UniFi® Cloud Key securely runs a local instance of the UniFi Controller software and features cloud Single Sign-On for remote access. Then suddenly a few weeks ago, when adding a new site, this happened and we cant seem to get any more to fully adopt. At this point, with no official statement, it something you either have to embrace (and use SSO accounts for access), work around (use a generic account as “owner”, disabling remote access and setting up local accounts for Unifi Subnets/VLANs unable to talk to one another Sorry for such a noob question, but I've searched and searched and can't seem to find out what my issue is. You can run the controller software on just about anything. Connect the UniFi device to a PoE power source on the same Setting up new Cloud Key with new USG, Cloud Key cannot get to the internet when connected to the new USG, works when connected to my home network. Note: The default fallback IP address of the UniFi Cloud Key is 192. This fails :( I then log in _with the same credentials_ on the live website . UniFi Identity is the new on-premises UniFi user management system, offering lightweight, subscription-free, single-site, unlimited-user access via the iOS & Android apps. Check local firewalls and antivirus software to ensure this is not blocked. mtk7623. At first, all my previously-configured Unifi devices went offline and wouldn’t come back. That is independent of the Site and SSH passwords. If the Cloud Key firmware is not the latest version, click Upgrade Firmware to upgrade the Oct 22, 2019 · I am trying to ssh in to the could key to make it work with our network monitoring solution. Hi! I’m trying to solve an issue with a Unifi Cloud Key Gen 2+ (UCK). Just let me know, and stay safe! Reply reply Unifi access intercom gate opener 0:23. 0. Ensure the UniFi device and UniFi application can reach each other on TCP Port 8080. Not using cloud key. Also, accessing UniFi controllers through the cloud [] Managed with a CloudKey, Official UniFi Hosting, or UniFi Network Server with UniFi Network 8. My first attempt to solve this was simply resetting the access point back to defaults. Having SSH'd onto the cloudkey and looking Can’t Access the Cloud Key: If you can’t reach the Cloud Key via its IP address, ensure it’s properly connected to the network. Not. From the iOS app, click 3 lines upper left side, which will then show your currently logged in account info. I assumed that since my Raspberry Pi wasn't configured to be an Access Point that somehow Unifi can't detect it. Note: UniFi Power Backup can prevent unexpected power losses from occurring. Hm, I don’t use my unifi account credentials for my local Network Controller instance, but some locally created account. The extended adoption process where you enter your SSH credentials does not work, and resetting and readopting the Unified devices such as switches does not work as well. Unable to Access the IP Address. 1553 Status UP TO DATE CLOUD KEY CONTROLLER Current Version5. I Skip to main content. I put the Cloud Key in Emergency Recovery and reset it to defaults. Reinstall UniFi on Debian-based Linux with the commands: cd /tmp/ wget <https link to download> sudo dpkg -i unifi_sysvinit_all. CrowdStrike Falcon offers cloud-delivered solutions across endpoints, cloud workloads, identity and data; providing responders remote visibility across the enterprise and enabling instant access to the "who, what, when, where, and Unfortunately for me the backups I generate for my existing Cloud Key and new UDM Pro seem to save onto the devices themselves, and not onto my computer. For all you/we know it could be a faulty LED. 7 adds support for Subscription Free UniFi Identity and InnerSpace. My network gets power from a series mode surge protector powering a full sine wave UPS. I haven't found that option anywhere there either. U6-LR arrived with version 5. 250 IP address as long as I was hardcoded to the same . SSH: Permission Denied in Cygwin, I migrated from a Windows based controller to a Cloud Key Gen 2+ and I cannot login to manage the Cloud Key settings (I'm trying to setup a static IP address). 71 but now on the Unifi. Reply reply Adamrdcp Hello, We are using Ubiquiti WiFi AP’s and a UniFi Cloud Key. CloudKeyGen2 ran fine for months, now I can't sign in to Protect via phone or on local home PC. Make sure that your UniFi Controller is up and running, and that you can connect to it via a web browser. good point, connected again to that old cloud console and removed (forgot) other devices, did factory reset of the Key it too. I needed faster wifi since wired wasn't really an option at my new place. Basically when I log into network. * Lost login access to Cloud Key . Tried For example, a Dream Machine Pro (which is a UniFi Cloud Gateway) with an IP address of 192. Whether you’re using your router’s client list, a network scanning tool, or trying the I was trying to log into my controller to update and reboot all of my devices but was unable to this weekend. 12409 Have cloud key, running on 6. Both controllers were on version 5. deb 2> /dev/null; wget https: U6 Pro - “Unable to join the network” during setup Hello! I apologize I haven’t personally done it without a cloud key. , Cloud Key G2 Plus) to access our full features, including an integrated internet gateway for advanced network So just upgraded multiple sites to the latest controller version 6. It was added to our remote access for several years, but recently disconnected for some reason, and we have been unable to reconnect it. I have lots of . - Step2: Login with your ubuquiti username/password. " I've tried restoring a cloud backup but it fails as it will only let me select the most recent backup which it created after v3. Cloud key firmware != Unifi network software. This is a place to discuss all things Ubiquiti, especially UniFi. The unifi starts, I can access the cloud key site, but not the management. So my u / p is legit. The site still appears I'm looking at the MAC/IP entry pairs directly on the switch. After the reset I’m able to browse Tried to install older network application and restore a backup but I was unable to install older than 7 version. 1. To enable it, navigate to UniFi OS > Console Settings > SSH. Can't find anywhere in the new settings to let me rename them so I can differentiate between them. Turn on Hello, We are using Ubiquiti WiFi AP’s and a UniFi Cloud Key. I am able to load the page at https://<CK IP>/ that allows me to either configure the CloudKey itself or open the UniFi controller, but when I enter my CK username and password, the CK apparently crashes and I just get a blank page when I browse to https://<CK IP>/ . Valheim Genshin Impact Minecraft Pokimane Halo Infinite Call of Duty: Warzone Path of Exile Hollow Knight: Silksong Escape from Tarkov Watch Dogs: Legion. (No devices We migrated from Cloud Key Gen 1 to Gen 2. Despite this obvious road block, support kept asking me to SSH in and retrieve the logs. I still have SSH access working via root. So I got a cloud key gen2 plus and hopefully I found it on stock. I get to the “Set up Unifi Network” dialog, enter the IP of the cloud key and user Unable to ssh to ubiquiti cloud gateway ultra. So, your UniFi Cloud Key is acting up, or maybe you're planning to hand it over to someone else. v1. A Unifi Access Point in all its glory!This morning I woke 24 Mar 2021. Click on your name/email which will bring up an Account menu, then click the down arrow next to your email address. I'll check on the allow ssh for admin and will report back. UniFi Network Devices: SSH is enabled by default. These same credentials apply to all UniFi devices managed by the Network application. , Cloud Key G2 Plus) to access our full features, including an integrated internet gateway for advanced network security, detailed traffic analytics, seamless VPN access, and powerfully intuitive Policy-Based Routing (PBR). Logged into the portal, and it was there. View and configure them by navigating to UniFi Network > Settings > Advanced > Device Authentication. Open menu Open navigation Go to Reddit Home. Ensure that your host system is on the same Layer-2 network as the UniFi Cloud Key. A cloud key just runs the controller software. If your trying to access the Unifi controller from the computer your using, try the address https://127. I am able to login to my controller using the user name and password of the previous controller without issue. Here is my current setup: My company has two offices, each with its own UniFi AP. So I got a U6-PRO-US and a new wifi adapter for my Got it back up and running. Members Online. So if you currently have the controller software installed on some computer or server, you dont need it anymore as the key is a dedicated box for the controller software Reply reply [deleted] • Yah it was a bit foolish. Perhaps there are edge features that a cloud key provides, but I’ve self-hosted the network application for years and never had a reason to think about buying once I figured it Once you login you will not see much, but once your account is created you can connect any number of Unifi Controllers to it. xxx. The UniFi Cloud Key is a hardware device by Ubiquiti Networks, designed to run the UniFi Controller software. I think it's the app/remote access protocols more then anything. Huh? There is a really great docker image from linux-server-io (or whatever they are called) in case you only need the controller. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. In settings > Remote Access I have it enabled with my email address. After updating to 2022. Hello, We are using Ubiquiti WiFi AP’s and a UniFi Cloud Key. You still would need a gateway. Available Application for the UCK-Enterprise. I have no clue why I can't access Unifi's SSH. I followed this tutorial: I recently moved and needed to do some things and I noticed on the cloud access I had to use a legacy system. If your UniFi device and UniFi Network application are on different VLANs, or you are hosting UniFi Network in the cloud, follow the troubleshooting steps here. After the upgrade I could no longer access the Controller on the custom port we had, but when going to the default https port 443, I get the place where previously one could select to manage either the cloud key or the network. the ethernet connection is supplied a LAN IP address in the range 192. New comments cannot be posted and votes cannot be cast. Thanks I’m trying to create a script to gracefully shut down my UDM Pro as part of a scripted shutdown routine to be run by the APC PowerChute agent software that communicates with my Smart-UPS. unf backup files that I've made over time so I feel like I have a good restore point. unifi. Alternatively, if you have access to the cloud key you could probably back up your settings and then restore to the home assistant add-on. I've purchased a replacement Cloud Key Gen2 Plus to use, but UniFi users can conveniently log into their accounts from the cloud whenever they don’t have access to manual access points. Still get a 404. It keeps telling me that the user name and password are incorrect. I'm trying to create new VLANs for my Cameras and IoT devices, so I started with my cameras and created a Cameras network with a 192. deb; In the UniFi Setup Wizard restore the backup from step 1. 4. 32 and later 12. Now I just use the cloud key to test controller updates before updating my main OS based controller. One of the APs is in the same location as the server and the other one is at a Still unable to load the UniFi interface. Ask Question Asked 3 months ago. To locate or change your device authentication credentials, launch UniFi Network and go to Settings > System > Application Configuration > Device SSH Authentication *. When connecting directly into either the switch or USG I am unable to reach either device at their respective addresses, default addresses, or by pinging them. I've setup a new network recently with a Cloudkey (UC-CK), and a few UAP AC LR/Lite access points, USG etc. I want to now adopt and manage my 2x APs, my USG, and POE switch with my Cloud Key so I can access from anywhere. 66. 0/24 subnet. 8. Premium Powerups Explore Gaming. Depending on your use case, you might consider the Cloud Key plus the UXG-Lite. If you have a Unifi device adopted by another instance of Unifi network application, I believe you will have to readopt it. 3. How to Adopt a Device. Same problem on the Unifi iOS app. I can get to log in page at 192. My only issue is my devices are all adopted and managed by this PC. I've uninstalled and reinstalled the Network application and the problem persists. But -having had some issues with my cloud key semi bricking itself (v1) and the recovery being somewhat painful, I migrated back to controller running on OS - find it much more reliable. Unfortunately, we just found that we are not able to disable the Ubiquiti Account. I'm still iffy on the stability of the Pi as a controller. ). I have a gen 1 UC-CK I was trying to log into my controller to update and reboot all of my devices but was unable to this weekend. That is equivalent to buying a cloud key and plugging it in. Thanks UniFi Cloud Key Plus Booting This seems to be taking longer than usual Cloud key gen2+ firmware update problem Open Core install fails comments. You need your controller login credentials to access UniFi through the cloud. I'd really want to avoid reinstalling Unifi on my Raspberry Pi again. But now that I have migrated everything over to my cloud key, I'm not able to successfully keep this working. Sign in: Enter your Ubiquiti account credentials. UniFi, AirFiber, etc. Assign a specific IP address to the UniFi Cloud Key, or check the DHCP server for its IP address. Helpful. 12. Unable to connect to UniFi cloud. I'm having trouble connecting to the site via the Cloud/WebRTC option. r/Ubiquiti. Unifi support has been slow and less than helpful. It would be best to allow incoming traffic to only ever go to the controller and not I recently purchased a used Cloud Key Gen2 Plus from Facebook marketplace. But sometimes it just won’t work. Ui. 66 until our last update Manage your Unifi networking and video devices simultaneously with the new multi-application Unifi cloud key G2 Plus ; The front panel display shows vital system STATS for your Unifi networking hardware and Unifi protect video Hi All, Thought I'd post the FortiGate configs to work with some Unifi devices. Launch the web browser. Had to go on site. Share Sort by: Best. It will run on Windows, Linux, you can set up a Raspberry Pi, etc there are lots of options. Log In / Sign Up; Advertise Only use Recovery Mode if you are unable to perform a standard factory reset. The seller listed the Cloud Key with a dead LCD screen, but in otherwise working order. com portal. We recommend a UniFi Cloud Gateway for the simplest, most streamlined experience. 0 coins. Let me know if this isn't appropriate for the forum. In UniFi Settings > Administration, Enable Remote Access & Sync Local Admin are both disabled, however, it still shows Configured For the email address of our UniFi account, and we can log in using the UniFi For the longest time, I have not been able to access the UniFi Controller web interface and I can't figure out why. Hey Everyone, This is a new issue for me. 24, and I am no longer able to login with ONLY a local account. After a recent AP update – I have multiple iPhones that are now unable to good point, connected again to that old cloud console and removed (forgot) other devices, did factory reset of the Key it too. 2. Locked post. Go to the configuration section: Look for the settings or maintenance section. The Cloud Key is just a server that can run the various UI apps (Network, Protect, Access, Talk, Connect, etc. Got about 20 of them done. I go to Console Settings -> Remote Access -> enter my Ubiquiti account and pass + 2FA code and it gets stuck there for hours. Restart both your Cloud Key and your router. Note: UniFi Device updates are found within their associated application settings. Back to Top. But that didn’t I recently purchased a cloud key and a few cameras for my office I noticed the cloud key keeps failing on finding firmware updates I assume this is Skip to main content Open menu Open navigation Go to Reddit Home If you want to access the controller from outside your house, you’ll either need to host it in the cloud or do some network configuration to allow incoming connections. I can Advertisement Coins. zip It apparently started yesterday and I have been unable to restore or access the network controller. 1 Note: The UXG will use <username> = ‘root’, but the <password> will be the shared Oct 30, 2022 · Once you login you will not see much, but once your account is created you can connect any number of Unifi Controllers to it. – charlie lattouf. My Cloud Key went offline sometime in July, and, with the help of UBNT support, I’ve been doing a two steps forward, one back since then trying to get it to come online reliably. Settings -> System -> Cloud Key will show the option of updating the Cloud Key firmware, but it's already up to date at 1. I have it installed on my I’m currently deciding whether to purchase a UniFi Cloud Key, but not sure if I completely understand how it works. Don't get too wrapped around the circle closing or not. 1 subnet. UniFi OS 3. In UniFi Settings > Administration, Enable Remote Access & Sync Local Admin are both disabled, however, it still shows Configured For the email address of our UniFi account, and we can log in using the UniFi recommendation) Enable remote access in the UniFi Network/Protect controller prior to upgrading from 1. Great. 11ac Dual-Radio PRO Access Point (UAP-AC-PRO-US). We'll focus on CLOUD KEY FIRMWARE Current VersionUCK. As to fix the cloud key, unless you can get in and take a backup, your only is to factory reset it and all I switched today to a Cloud Key gen 1 to hopefully be more stable but can't get remote access working. Yes, it's installed on one of our servers No, not running in a docker container. 0/24 or 192. U7 Pro In-Wall Install Same with the iOS mobile app. I assume you are an EA member with this UI account because you were able to buy a connect device. x) - whereas I would expect it to show the external WAN IP address (my Recently I just lost all ability to access any of the devices. At first for some reason it wouldn't let me connect to the USG or the cloud key, even when I had a manually hardcoded IP address in the same subnet, but after a reboot of the system it let me login to the USG and the cloud key using the old . To access a non-console UniFi device via SSH, you will first need to set up Device SSH Authentication. Password. 14 includes the improvements and fixes listed below. I rebooted the access point from UniFi Network Server and that seems to have fixed it. And once I’m logged into the root account, I am able to successfully shut down the UDM Pro using the All UniFi Access Points (APs), cameras, phones, and other devices (excluding consoles) are designed to make the adoption process as simple as possible. 6. You may need to update the inform URL on each device to point to your new Azure-hosted Controller. I can access the Cloud key at it's IP, Working on setting up Unifi Controller via HA now that my cloud key Gen2 died but my most recent backup is I've tried the Unifi forum and haven't gotten a response yet, so figured I would try here. My cloud key is out of nowhere not able to connect to any Unifi devices anymore. I've had issues before like this. Get your shit together had the same problem, and I fixed it, (Warning, this is for the Cloudkey 2 Plus) First, ssh into your cloud key using Putty Run Adopt UniFi Devices: If you have UniFi devices on your network, adopt them into the Controller. Unable to download enbseries_skyrimse_v0475. 0/24 for the cloud key. The UniFi Cloud Key is set to DHCP by default, so it will try to automatically obtain an IP address. Then when I go to restore from backup, it brings up the list of backups I manually ran, but only for that device that I am on. Once cloud access is enabled: Go to UniFi’s Cloud Access Portal: Open your browser and go to https://unifi. It doesn't get through. Please check your network connection, and try again. Create an up-to-date backup of UniFi Cloud Key before upgrading your device in case of any issues encountered. I've been trying to set it up, without upgrading, but after setting the cloud key up, I'm unable to access it with the new username/password combination. Side Note: - After installing Unifi on my Raspberry Pi, it can't detect my device. I have the UniFi controller installed on a Windows Server which manages both APs. Question Hi I have restarted all my Ubiquiti devices, restarted and rewired my cloud key. On the cloud key it says that the IP is 192. Connects just fine, but Settings -> System -> Maintenance doesn't show an option for updating the controller version. Select your desired release channel and/or configure auto-update settings. New comments Jesus fucking christ, UniFi. Being on a different subnet or using a VPN can cause access issues. However, keep in mind that if your Cloud Key does have a IP address assigned by the DHCP server, the fallback IP will not work. Already have an Express is for those that like the Unifi ecosystem but want a simplified set up (like they use Unifi for work, but don't need complexity for home) UXG-Lite is for those that have a full Unifi set up already and just want a new router. Any advice? I'm probably missing something obvious here. I can access the controller on the CKG2 via local PC but via phone it shows No Internet on the main Dashboard page, Can't manage my network with Cloud Key Gen 2+ Overview. Expand user menu Open settings menu. pjm ujbxx ptkhol whacyp dceq aysrb cnjo dgjj vumkvi kgodx