Servicenow hide choice list options. State value 2 is for In Progress and 3 is f.

Servicenow hide choice list options Could someone please provide any views on how to Hi can anyone help me out on how can we either disable/removing the choice list options on the form. The best option would be to have a custom table with two fields where one multi-select field for Contact Type and a string field for XYZ choice values (Test1, Test2, Test3 etc). Is there a way to hide the radio button? Thanks in advance Documentation Find detailed info about ServiceNow products, apps, features, and releases. I need Convert one free text field (e. so user wont select or edit them on list view. Tried to use UI Action but not sure what im doing wrong. is there a way to list all options or I have to right line for each one like: g_form. The logic is as follows: When Red is selected in the list, Text1 becomes visible. It's only valid if it were a choice field. Removing or Disabling Choice List Options. The Choice List Specification is set to "Dropdown with --None--" There are three text fields that I would like to be displayed, depending on which color is picked (and ONLY when a color is picked). As a customer and Technical Consultant who has done dozens of implementations, I found that "missing" options were not a big concern to users. Hi There is no way to remove choices from list layout, what you can do is you can use onCellEdit client script like below Create OnCellEdit Client Script: select field - State script: function onCellEdit(sysIDs, table, oldValues, newValue, callback) { ServiceNow Learn more about ServiceNow products and solutions. In Hi, I have got a requirement to hide some of the options in the "Status" field of a table based on certain roles in backend form. Store Download certified apps and integrations that complement ServiceNow. I was able to achieve this functionality by. script: function onCellEdit(sysIDs, table, oldValues, newValue, callback) {var saveAndClose = true; Get the logged in user roles, if any of the role in your list to hide some choice values use removeOption (fieldName, choiceValue) method. The problem I have is I have an order guide set up for 'PAS new hire' with a variable 'Service Name' that references the same sys_id, but I need it to only display 3 of the choices, not all 4 I have a state field on incident form which has the following values 1,2,3,6,7,8 and 9. Can anyone of you help me out? #Snippet I used function onChange(control, oldValue, newValue, is Hi all, I am creating a Select Box named 'subject' variable in Maintain Item form which has several choice options like - 'Hindi' , ' Maths' , 'English' , 'Computer' , ' Science'. Learning Build your skills with Documentation Find detailed info about ServiceNow products, apps, features, and releases. Hi Community , I have urgent requirement on : 1. This has the fields such as State, Close Code, Close Notes etc Hi can anyone help me out on how can we either disable/removing the choice list options on the form. ; Partner Grow your business with promotions, news, and marketing tools for partners. onChange client script: is no Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have another field on the form "state" field. The problem I have is I have an order guide set up for 'PAS new hire' with a variable 'Service Name' that references the same sys_id, but I need it to only display 3 of the choices, not all 4 It was originally set up as a multiple choice, and then changed to a list collector and the sys_ID references the multiple choice. Methods to add/remove choice values: GlideForm (g form) - ServiceNow Wiki 2) After opening it, click on Variable Set Related List as shown below: 3) Now in this Variable Set open the Variable under Variable Related List which has the choice option as for example shown below: Now open this variable record and here you can find the variable Name highlighted in red below and also the choice value which you need to use: Hi , You can hide the choices using onLoad Client script with the below syntax g_form. Requirement is as if there is no record in Vendor Tickets related list then I need to hide a choice option from a choice field on form. Is this in any way possible? one other option have the choice list read the choices from a custom table with the options. Can anyone of you help me out? #Snippet I used function onChange(control, oldValue, newValue, is Hi All, Requirement: Create a catalog form for booking a seat in office. Checked using g_form. One of those things is using g_form. How do I go forward? There's really only one way I know of. I an trying to show/hide choice of request type based on the choice selected for the field Select request Item on service portal. Go to solution. When Green is selected in the list, Text2 becomes visible. Is it possible to hide an option from a choice list for ITIL users? Lets say there are 4 options in a choice field and i want to hide the 3rd option for ITIL users, would that be achievable? Labels: ServiceNow Learn more about ServiceNow products and solutions. Regards, Evan. onChange catalog client HI, Is there anyway to hide the containers based on the choice option selected. Hi, i want to show/hide choice list based on the value the user selects, i tried to do it with the below script but its not working, can anyone help me? Thanks in advance. Client script and remove the option until you can safely delete it. The old values should still be present for the incidents in which those values were already selected. setDisplay('field_name', false); working on this type of variable set. g. removeOption("office_practice","A"); g_form The question was asked on how to hide choice values on the Incident resolution code dropdown for 1 particular company. Thanks in advance. IT, Financ Is it possible to hide some of the options from a choice list? Under the Incident form the state field has some options such as Closed & Resolved. removeOptions on a choice list when g_form. How can can I hide/show question choices based on user criteria? Catalog UI Policies don't seem to have the option. Hello, We need to disable/unselectable some choices in the state field. ( e. In this post, I’ll show you how to do both! You can remove options from a choice list by using the following The requirement is to hide certain choice value dynamically based on some condition, like checkbox. Hi All, I want to create a new choice in 'Sub Category' field. I tried creating a choice through field dictionary but in the 'choices' tab I'm not able to see old choices. I was able to achieve that by using an onload client script and hide the options based on the role. Subcategory is dependent on Category field. thanks. removeOption('category', 'Linux', 'Linux'); g_form. Requirement is to show 5 choices of second variable based on the first variable instead of all the choices of second variable. Any idea how to hide it/remove it from here (onLoad)? The yellow highlighted choice shouldn't be visible. I tried creating a onLoad client script but I must be doing something wrong because it is not working. This is my script below which I am not Documentation Find detailed info about ServiceNow products, apps, features, and releases. Example:-If Select request Item= Card Swipe Unit. Only Admin should be able to see those buttons. Sure Rita. A choice list is a type of field that allows users to select from a pre-defined set of options. removeOption(<field>, <choice>). It's working fine to remove options from 'hardware_status' but it will not remove options from 'hardware_su We have a requirement to hide few choices in a field in form view and list view. Test6. My requirement is when Contact type is 'Phone', xyz should only display Test1, Test2, Test3, Test4. ServiceNow Learn more about ServiceNow products Not able to remove choice list option from choice field. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Hi All, I am working on the service catalog where there is a field let say 'Test1(choices are full license and team license)' which is choice field and another field is Roles which is list collector field and referencing to the question_choice table. " To show the removed choice when it is set by business rule you can add condition Documentation Find detailed info about ServiceNow products, apps, features, and releases. That is truly unfortunate. but what if my 'choice list' is actually a reference field and based on a previous user answer I wan to be able to remove certain choices from the reference. When selecting an option in the Operatio I would like to do hide the delete buttons and choice list from my custom application form and list view. And there is no client script responsible for choice creation in Sub Category field. Create OnCellEdit Client Script: select field - State. For the list view, in terms of selection, it is all or nothing. Any suggestions? Thank you. Use a UI policy to show/hide the choice list. You can prevent users from editing the state field from the list via a list_edit ACL and force them to change the state from the form and hide the choice value on the form by using an onLoad client script. I need to show and hide variables based on choice list options selected in a mmulti-row variable set, can anyone suggest any altrnate for this as Servicenow has made the UI Policy action option "Visible" locked out for Multi-row variable set, nor is the g_form. One of the variables is a Select Box. I have seen this Removing or Disabling Choice List Options - ServiceNow Guru. 2nd Variable named: sub-team - have 20 choices. You can hide the choices using onLoad Client script with the below syntax. Administrators and users with the personalize_choices role can define the available options for choice lists. ServiceNow doesn't directly support displaying Choice Field options in the List View, but we can do workarounds depending on our needs:. Mark as New Report Inappropriate Content ‎01-17-2023 09:36 PM. I do The solution you answered (using the catalog client script onChange) automatically sets the choices in the list collector field, but this time I want to show or hide the list of choices that can We are currently creating two variables (a select box variable and a list collector variable) in the catalog item. Ca Hi @janindiadoc_1 There is no way to remove choices from list layout, what you can do is you can use onCellEdit client script like below. removeOption('subcategory', '7'); but no luck, how to solve this? Documentation Find detailed info about ServiceNow products, apps, features, and releases. i have written a onLoad client script and on based of condition i am removing the choices from choice list field using Solved: Hi , as suggested by many users here that unchecking the list choice option will hide the delete option from action choice list but its not. removeOption(<field>, <choice>) did not work for me because when I set the removed choice using the business rule, the removed choice did not appear on the form. I have used on load catalog client script to hide some categories as follows and it worked g_form. But the problem still remains as an incident can be directly updated to Closed by updating via List Edit in SOW **Update 2 Documentation Find detailed info about ServiceNow products, apps, features, and releases. You can take look of following method to acheive your requirements: To display the choices in a List View is to create a Scripted Field that will provide the choice options for a record. Add below onLoad function into UI Page Client Script to restrict choice list options based on role. Regards, Shweta K. I would like to do hide the delete buttons and choice list from my custom application form and list view. Hi I'm trying to hide a choice from a list in the HR Agent Workspace. I am writing a onChange client script. 1. And at state values 2 and 3 only these two choices must be visible in state field. How the disabled/removed options are presented in the choice list is up to the browser. Currently on one of my catalogue items I have a Select Box variable with 20 options in it (Sample below) What I would like to do is add another Select Box Variable which basically lists out by function, e. Hi, Requirement : To hide multiple choice option based on other field change I tried with onChange client script. Button at the top right corner. Selectbox/choice list provides a Is it possible to hide some of the options from a choice list? Under the Incident form the state field has some options such as Closed & Resolved. A business rule is not working in this scenario. g the drop down should be visible only for model category is computer & for rest of the model category it should be ServiceNow Learn more about ServiceNow products and solutions. How can I do that. One of the variables in the variable set is titled "Add or Remove Access" with the options add, remove or modify. I have setup user criteria for each location. PFB the screenshot for reference and help me how to achieve this. That means, If I impersonate a user and the user is 'abc' then he will be able to see 'Hindi' and Hi I'm trying to hide a choice from a list in the HR Agent Workspace. Thanks, S. Prevent users from editing the state field via a list_edit ACL; Disable list editing for the list; Create a business rule to prevent users from setting ticket to closed, do via UI action On the Baseline form, you will have to use a client script to show/hide choice options based on user roles. then- Request Type should only show Install card swipe unit as choice. Is there a way to do this? I know you can use g_form. Seat No: Choice Field 1- booked 2- booked 3- available 4- available 5- available If requester select seat no. Ca How to show a choice list option only to two groups and for rest groups remove that option. Please help. The article I read was for Agent Workspace and I am asking for Service Operations Workspace. The standard way of doing this is to have an onload client script which will first clear all the options, and then add each option back based on the role conditions. Removing options will not work on a reference field. removeOptio I have a catalog item that is used for different offices. Option A, in my mind, calls for a client script that does an AJAX call to the table, tries to find the number of choices and hides on 0, like: Documentation Find detailed info about ServiceNow products, apps, features, and releases. Operational Status is an integer field with choices, one of which is "retired". Learning Build your skills with instructor-led and online training. I arranged fields in a form. I know some remove the option entirely while some (IE?) simply gray it out and make it unselectable. What my requiement is if user selects team licen Documentation Find detailed info about ServiceNow products, apps, features, and releases. Support Manage your instances, access self-help, I need to hide an option from a Multiple Choice variable based on ServiceNow Learn more about fine because if i create a ticket with contact type "event" and then save it and then open this ticket then in Impact choice list i see 1 choice two times which is executing because false condition is adding it again. This table data is with the status field is shown as an entry in the r as per my understanding, you wont be able to hide the option but you can use below method to restrict it. Below is my script. We have a requirement to hide few choices in a field in form view and list view. I can hide "New" choice option from State field in incident list. Prevent users from editing the state field via a list_edit ACL; Disable list editing for the list; Create a business rule to prevent users from setting ticket to closed, do via UI action; For the form: g_form. I need to have different Question Choices depending on the location of the user. removeOption GlideForm (g form) - ServiceNow Wiki Hello, I am trying to hide a choice list value Category(category) on the work order form from a specific role. Support Manage your instances, access self-help, how to hide a choice option from a drop down variable based on logged-in user role in RITM/TASK level? Hide option in Suspended Reason in Dialog box based on user group in Developer forum 13m ago; Show/hide Incident Choices for different company users and a Group in Developer forum 16m ago; Choice field with Dependent Value Set is not responding in HR Workspace in Developer forum yesterday There is a field XYZ in incident form. See demos and learn more about the Xanadu release , our biggest AI release yet. Tried client script but it's not working on list level. I have been tasked with hiding an option in a multiple choice list. hideOption(<field>, < ServiceNow Learn more about ServiceNow products and solutions. Like : if first choice of Team is "IT" then second variable will show only 5 choice : ex: data Tea,/Security Team " only . ServiceNow Learn more about ServiceNow products and solutions. I have Choice values as: Test1, Test2, Test3, Test4, Test5. By having the category as multi-select you no need to have multiple instances for same symptom. Solved! Go to Solution The list collector is referencing on custom table. I do not think there is a way to hide a choice value on the list. We have a need to hide a choice in a choice list on the form AND from the list editor. This is dependent field (like Sub-category). As others have said, the only way to hide individual choices is through a client side script, which generally isn't a great way to do security. Support Manage your instances, access self-help, and get technical support. Hello All, Wondering if anyone could help with with the best way to try this. g the drop down should be visible only for model category is computer & for rest of t How to hide choices from choice list using client script onchange, i want to hide few choices in subcategories when category is changed, i tried using g_form. I'm working on a form on the Incident table and I need to hide a value from the a dropdown field. you can't approve/reject your own changes). However if you look there is no active flag on select box options. This is working fine. Alternative Approaches: If removeOption() does not behave as expected for fields without assigned dependent values, consider alternative approaches such as resetting the entire choice list based on conditions or using server-side scripts for more complex logic. Hi I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view. 0 Helpfuls Reply. . I have onChange Client script as below. It was originally set up as a multiple choice, and then changed to a list collector and the sys_ID references the multiple choice. But when our instance got upgraded to Jakarta it is not working all the choice list options w Documentation Find detailed info about ServiceNow products, apps, features, and releases. Partner Grow your business with promotions, news, and marketing tools for partners. I have a reference field on the form from the CI table called Operational Status. When Contact Type is 'Email', xyz should only display ServiceNow Learn more about ServiceNow products and How to hide/show fields based on Choice list in OnChange Client Script using Arrays!!! Go to solution Print; Report Inappropriate Content ‎06-18-2020 11:11 PM. Note: There is also a Catalog Client Script that sets the 'Model' field to hidden onLoad (as UI policies were not doing the job). If the checkbox field is true hide 3 choices out of 4 in the form. **Update Sorry for the confusion. I tried this client script and script include, not getting result. In helsinki version we were using 'document. removeOption does not work for Multiple Choice field, and I cannot change the field type to Select Box as we have many scripts associated with the field. u_format is "Date/Time", show the list and make it mandatory (optional), otherwise hide it. Documentation Find detailed info about ServiceNow products, apps, features, and releases. List view 1 Variable named : Team - have 5 choices. I try this with client script and ui policy with Documentation Find detailed info about ServiceNow products, apps, features, and releases. This involves scripting to get the Is there a way to disable choice list options based off a query. So it is better to hide this choice option instead of add/remove. I need to hide an option from a Multiple Choice variable based on another variable's value. In response to ServiceNow community 1) Right click on the Subcategory field and click on configure Dictionary and then scroll down to the Dependent Tab and select the Dependent field as "Category" as shown below: If you are updating a choice list that is already in use, consider deactivating the options you no longer use to avoid conflicts with existing data or scripts that may rely on the previous options. We can able to hide choices in form level using client script but unable to hide choices in list view also. Can anyone help me on this. HI, Is there anyway to hide the containers based on the choice option selected. This is because the function primarily targets options based on explicit dependencies. Actually Impacted site field is of type - list type and it is referencing to Network Services Impacted table. What my requiement is if user selects team licen ServiceNow Learn more about ServiceNow products and solutions. 1)creating the new choices in the sys_choice_list table. But we may need to specify additional Field Types with their own corresponding Format options in Documentation Find detailed info about ServiceNow products, apps, features, and releases. Now the issue is , I want to show all the choice list on the bases of Logged in user. But not able to hide the radio button. Hi. g abc) to a drop down with some options. Regards Ankur 0 Helpfuls Reply. I tried couple of things which did not work fully. I guess I am looking for a g_form. Thanks, Abhinay Is there a script that someone can share with me that will hide options in a select box depending on what catalog item it is. Could someone please provide any views on how to Documentation Find detailed info about ServiceNow products, apps, features, and releases. 2. Button at the bottom right of the form. something like this; you can enhance those. This method will hide options based on your condition. the script remove but not show when the user selects other values: function onChange(control, oldValue, newValue, isLoading Hello, I am trying to hide a choice list value Category(category) on the work order form from a specific role. Load more replies How to show a choice list option only to two groups and for rest groups remove that option. Let me know your views on this and Mark Correct if this solves your query and also mark 👍 Helpful if you find my response worthy based on the impact. If my response helped please mark it correct and close the thread so that it benefits future readers. I try this with client script and ui policy with Hi All, I have two fields on the form "Category" and "Subcategory". Scenario: I have a cat(1,2) and subcat(1- subcat1, 2- subcat2, subcat3) where subcat values are dependent on cat values. I show one way to accomplish this. In this case I want the "approve" and "reject" options to disappear from approvals if the current user is the one that is assigned the change that the approval belangs to (e. If the value from u_source_field_list. You have to create a reference qualifier if want a filter on the list collector field. Hi All, I am trying to import data into one of my choice list using transform map into sys_choice table for a particular field, I want to know how should i use the transform map to get the data , I have done all the mapping of the fields, but my query is to know what will happen for the choice list when the data gets imported through transform map how will it map to the field Generally, if you have some complex requirements around hiding choices in a choice list then it's time to explore using a reference field with a reference qualifier rather than a choice field. Works fine with a client Hi: I want to be able to hide some Choice entries but not remove them, so that they can be updated by business rules but prevent the user from selecting them. Load more replies Hi All, I have two fields on the form "Category" and "Subcategory". The new choices had to be visible to the user but the older choices had to be hidden from the user but still be available for automations. ServiceNow choice lists in ServiceNow platform is used for creating drop down list. model_category is a read-only reference field. Hi @Nicol_s2 ,. 1 Helpful Reply. script: function onCellEdit(sysIDs, table, oldValues, newValue, callback) {var saveAndClose = true; ServiceNow Learn more about ServiceNow products Not able to remove choice list option from choice field. I know that g_form. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. If I could help you with your Query then, please hit the Thumb Icon and Hi, I know how to remove options from a choice list. Jonnie_ Tera Contributor Options. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. I need to hide old choices from the choice list selection and new values should be available as choice list. I knowg_form. There is a field XYZ in incident form. Like, you expose field2 based on the value of field1, and if field2 has no choices, then hide the field? Or do you just want to expose when field1 has not been filled in. Refer below link for more details-Removing options will not work on a reference field. 2) Using an OnLoad client script to hide the previous choices for the user but they are available for Choice field on a table showing duplicate values in Developer forum 7 hours ago; Restrict the other Channel choices except Walk-in in Developer forum Tuesday; Hide option in Suspended Reason in Dialog box based on user group in Developer forum Tuesday; Show/hide Incident Choices for different company users and a Group in Developer forum Tuesday Hi Team, i am stuck in removing fields from a list type field where it is referencing to another table. Please help me on this. Currently I have a UI Action that brings a pop up for users to resolve incidents instead of choosing the option in the drop down. Sam Ogden. Regards, B Documentation Find detailed info about ServiceNow products, apps, features, and releases. How can we achieve this? Or else you can refer the below article as well for in detailed information about how to hide or show the choices. removeOption only works in UI 16 and not in the workspace. Based on the choice list, the appropriate fields should be hidden/shown. Because we cannot remove the choices in list collector using removeoption in client script can you help me how to resolve these issue Documentation Find detailed info about ServiceNow products, apps, features, and releases. I was clueless how to hide the choices. Solved: Hello! I have a choice list with 5 choices and I want to display just 2 for the requester. So if you want to customize the available choices, you need to either modify the choices on the table (of course this will also affect forms and lists) or modify lines 92, 95, 98 in the UI Page replacing the var cl = GlideChoiceList. Only list of available seats should be visible. I found there was not an "Active" button to work with, so I started writing a catalog client script to do this. This will also cause that you don't see choices, because these are on an other table. I want to set the state field readonly for all states except at state values 2 and 3. If "Request_Status" field has a value "approved or completed" then user shouldn't be able to select "closed skipped" under "state" field. getChoiceList('sn_vul_vulnerable_item', 'substate'); stuff in the expression attribute of the g:evaluate nodes i have a "Request_Status" field in Request Table(sc_request) with a choice list of 5 values. ; Store Download certified apps and integrations that complement ServiceNow. As an example, we have created choices A, B, C, D, and E for the select box A choice list is a type of field that allows users to select from a pre-defined set of options. isNewRecord() evaluates to true. Just to give you another option- "g_form. I need one of my subcat Hi all, I've written an onLoad client script which does quite a lot of things. 2) After opening it, click on Variable Set Related List as shown below: 3) Now in this Variable Set open the Variable under Variable Related List which has the choice option as for example shown below: Now open this variable record and here you can find the variable Name highlighted in red below and also the choice value which you need to use: Documentation Find detailed info about ServiceNow products, apps, features, and releases. State value 2 is for In Progress and 3 is f Documentation Find detailed info about ServiceNow products, apps, features, and releases. onChange catalog client Hi All I have a small query. These dropdown/choices should be visible only for particular model category. I need one of my subcat Documentation Find detailed info about ServiceNow products, apps, features, and releases. If you delete it, the values will still hold their value but if there was a display for the value it won't show that. (also double check the field type, for new choices somehow servicenow puts field type string?!) Documentation Find detailed info about ServiceNow products, apps, features, and releases. I just tried now and it worked but not in the list Edit. Administrators and users with the personalize_choices role can define the available options for Loading Loading ServiceNow choice lists in ServiceNow platform is used for creating drop down list. To provide more information we use a variable set for all access requests. removeoption, setDisplay, setVisible. ServiceNow Community servicenow community Both in record and list view. Thanks, Aniket Regarding the control of the display of choices in the list collector variable in Developer forum Thursday; List field value in Developer forum Thursday; How to show/hide choices for list collector variables in Developer forum Tuesday; ChatGPT Integration with ServiceNow - Latest API Guide in Developer articles Monday ServiceNow Learn more about ServiceNow products and solutions. Now when i click on Impacted site Documentation Find detailed info about ServiceNow products, apps, features, and releases. If I have a choice list like 'xyz' which is dependent on 'Contact Type' field. and put an acl on that table so for example if you are How to add option, remove option, get display Value, Clear Option in Choice List? August 22, 2023 - Client Side Scripts in ServiceNow. Hi @janindiadoc_1 There is no way to remove choices from list layout, what you can do is you can use onCellEdit client script like below. Selectbox/choice list provides a predefined set of values from which user can select when The question was asked on how to hide choice values on the Incident resolution code dropdown for 1 particular company. booked seats should not be visible. Button at the bottom right of the form List view If you check the XML, what is in the Choice table field? My guess is, you have the Choice table + Choice field set, therefor inheriting choices from an other table. If the 'Make' changes to empty, then hide the 'Model' field; If the 'Make' changes to a value, perform a lookup on the 'Choice List' (sys_choice) table, and populate the 'Model' field with the possible choices. Methods to get the user roles: GlideUser (g user) - ServiceNow Wiki. i have written a onLoad client script and on based of condition i am removing the choices from choice list field using ServiceNow Learn more about ServiceNow products and solutions. It doesn't seem to be working. getElementById' to disable the option in the onload client script and is working fine. Here I'm trying to remove the option from the subcategory based on the option selected in the category field. Disabling or enabling choice list options is not as simple just because it’s not a built-in function in ServiceNow. I am able to hide a choice option on the form using a client script,but not on list edit. my requirement is if "model_category" = "computer" then I need to remove a option from the "substatus" field in the alm_hardware table. Removing or Disabling Choice List Options . It is for a catalog item, based on variable requested_for, need to decide and remove the option if user is group of those two groups. I know it would work using UI policy, but I also tried the same via Catalog client script ('on change'), which didn't help. gsl uei pmhkf bkuoah qhtnwzk xhqnpa ydkeoct gqkt vrmu wlyxz